Refund policy
Last updated: 24 July 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at sakura20110428@gmail.com.
Returns sent without first requesting authorization will not be accepted.
If your return is accepted, we will provide you with the instructions for sending your package. Where applicable, we may also provide a return shipping label.
Please do not send products to our registered office unless you have received written confirmation from us. Our registered office is not a return warehouse.
You can always contact us with questions about returns at:
Email: sakura20110428@gmail.com
Phone: +44 7478 416400
Website: https://www.dommos.shop
DAMAGES AND ORDER ISSUES
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged or incorrect.
To help us assess the issue, please provide:
• Your full name;
• Your order number;
• A description of the problem;
• Clear photographs or videos of the product and packaging.
Once the issue has been reviewed, we will provide the appropriate instructions.
NON-RETURNABLE ITEMS
Certain types of products cannot be returned, including:
• Perishable goods;
• Custom or personalised products;
• Personal care goods;
• Hazardous materials;
• Flammable liquids or gases;
• Gift cards;
• Items marked as final sale, where permitted by applicable law.
Please contact us before placing your order if you have questions about whether a specific item can be returned.
EXCHANGES
The fastest way to receive a different item is to return the product you already have and, once the return has been accepted, place a new order separately.
Any exchange remains subject to product availability.
EUROPEAN UNION CANCELLATION RIGHT
Where applicable, customers located in the European Union have the right to cancel or return an eligible order within 14 days without providing a reason.
The product must be returned in the same condition in which it was received, unworn or unused, with tags and in its original packaging. A receipt or proof of purchase will also be required.
Nothing in this policy limits any mandatory consumer rights that apply in the country where you live.
CANCELLATIONS
You may request cancellation of an order before it has been dispatched.
We cannot guarantee cancellation after an order has entered processing or has already been shipped.
If your cancellation is approved and payment has already been completed, the refund will be issued to the original payment method.
REFUNDS
We will notify you after we receive and inspect your return and inform you whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or card provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at sakura20110428@gmail.com.
CONTACT DETAILS
Dommo
Operated by AUREVO COMMERCE LTD
Website: https://www.dommos.shop
Email: sakura20110428@gmail.com
Phone: +44 7478 416400
Registered office:
AUREVO COMMERCE LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
The registered office is not a return warehouse. Do not send returns to this address without prior written authorization.